Shipping policy
Shipping & Payment Policy
Last updated: March 2026
1. Overview
This Shipping & Payment Policy outlines how HydroSport processes payments, ships orders, and handles delivery timelines for purchases made through www.HydroSport.ca.
By placing an order on our website, you agree to the terms described below.
Payment Policy
2. Accepted Payment Methods
SeaVenture accepts secure payments through the payment methods available at checkout, which may include:
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Major credit cards (Visa, Mastercard, American Express)
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Debit cards
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Other secure payment providers available through our payment gateway
All payments are processed securely through encrypted payment processing systems.
SeaVenture does not store full credit card information on its servers.
3. Payment Authorization
All transactions are subject to payment authorization and fraud verification.
SeaVenture reserves the right to:
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Cancel or refuse orders suspected of fraudulent activity
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Request additional verification before processing an order
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Decline transactions that cannot be validated by our payment processors
Orders will only be processed once payment has been successfully authorized.
4. Pricing
All prices listed on our website are displayed in Canadian Dollars (CAD) unless otherwise indicated.
SeaVenture reserves the right to modify prices at any time without prior notice.
Prices shown at checkout are final at the time of purchase.
Applicable taxes may be added based on the customer's shipping location.
Shipping Policy
5. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be longer during:
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High demand periods
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Holidays
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Promotional events
Customers will receive a shipping confirmation email once their order has been dispatched.
6. Shipping Times
Estimated delivery times may vary depending on the destination.
Typical delivery times:
Canada
5–10 business days
United States
7–12 business days
International
8–15 business days
These delivery times are estimates only and may vary due to shipping carrier delays, customs processing, or other factors beyond our control.
7. Shipping Carriers
SeaVenture partners with trusted shipping carriers to deliver orders safely and efficiently.
The carrier used for delivery may vary depending on the destination and order size.
8. Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.
Please allow 24–72 hours for tracking information to update after the order has been dispatched.
9. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
SeaVenture is not responsible for orders shipped to an incorrect address provided by the customer.
If an address error is noticed, please contact us immediately. Changes may not be possible once the order has been processed.
10. Customs, Duties & Taxes
For international shipments, additional customs duties, taxes, or import fees may apply depending on the destination country.
These charges are the responsibility of the customer and are not controlled by SeaVenture.
SeaVenture is not responsible for delays caused by customs processing.
11. Lost or Delayed Packages
If your package appears delayed or lost in transit, please contact us.
SeaVenture will work with the shipping carrier to investigate the issue and determine the best resolution.
12. Delivery Issues
If a package is marked as delivered by the carrier but cannot be located, customers should:
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Check with household members or neighbors
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Contact the shipping carrier directly
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Contact SeaVenture for assistance
SeaVenture will assist in opening an investigation with the shipping carrier when necessary.
13. Contact Information
If you have questions regarding shipping or payment, please contact us:
HydroSport
1380 Rue Newton Local 112 Boucherville, Quebec J4B 5H2
Phone: +1(450) 274-0726
Website: www.HydroSport.ca